Privacy Policy

Last Updated: October 2025

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1. Introduction

Heart and Hands Home Care Agency LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, or contact us for services.

By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following information from you:

• Personal Information: Your name, phone number, and email address when you fill out a contact form or request information about our services.

• Usage Information: Data collected automatically through cookies and similar technologies, including your IP address, browser type, pages visited, and time spent on the site.

• Device Information: Technical information such as operating system, device type, and browser version used to improve site performance and security.

We do not collect or store any medical or health-related information through this website.

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3. How We Use Your Information

We use the information we collect to:

• Contact you by phone or email to respond to your inquiries or schedule service consultations.

• Provide you with details about our non-medical home care services.

• Improve our website functionality, layout, and user experience.

• Comply with applicable laws and maintain website security.

We do not sell, rent, or trade your personal information for marketing purposes.

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4. Cookies

Our website uses cookies to enhance your browsing experience and understand how visitors use our site.

• Essential cookies help the site function properly (e.g., security, navigation).

• Analytics cookies track site performance and usage statistics.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

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5. Data Retention

We retain your information only as long as necessary to:

• Respond to your inquiry or provide requested services.

• Maintain business records as required by law.

After this period, personal information may be securely deleted or anonymized.

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6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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7. Links to Other Websites

Our website may contain links to external websites for your convenience.
We are not responsible for the content or privacy practices of third-party websites. We encourage you to review the privacy policies of any linked sites you visit.

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8. Your Privacy Rights (U.S. Residents)

You have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct or delete that information.

• Opt out of communications at any time.

To make such a request, please contact us at apheartandhands@gmail.com.
We will respond within the timeframes required by applicable U.S. privacy laws.

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9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.

 

10. Accessibility and Contact Information

We are committed to making our website accessible to all users.
If you experience any difficulty accessing content or wish to request information in an alternative format, please contact us:

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Heart and Hands Home Care Agency LLC
📧 Email: apheartandhands@gmail.com
📞 Phone: 727-292-0844
📍 Location: Pinellas County, Florida

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a new “Last Updated” date.

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​Heart and Hands Home Care Agency LLC is licensed by the Florida Agency for Health Care Administration (AHCA) — License #240930

 

1. Website Compliance & Privacy Policy
A well-structured website is key to complying with SMS regulations. A critical aspect of your website must be a Privacy Policy that clearly informs customers about how their data is collected, used, and protected. The Privacy Policy must also state that

 

"Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."

 

This aligns with the TCR’s goal of enhancing business texting security and protecting SMS messaging from spam.
 

3. SMS Terms & Conditions on Website

1. SMS Consent Communication:
The phone numbers you collect as part of the SMS consent process will not be shared with third
parties for marketing purposes.                                                                                                         
                                       
2. Types of SMS Communications:
If customers consent to receive SMS messages, they may receive communications such as:

 

Example:
"Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at
[Time]. Reply STOP to opt out of SMS messaging at any time."

Appointment reminders

Follow-up messages

Billing inquiries

Promotions or offers (if applicable)

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3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may
send up to [50] messages per week related to [appointments, billing, etc.].

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your
appointments or account status."

4. Potential Fees for SMS Messaging:
Be aware that standard message and data rates may apply, depending on the recipient’s carrier’s
pricing plan. These fees may vary for domestic and international messages.                                   
                                                            
5. Opt-In Methods:
Customers may opt in to receive SMS messages via:

Verbally, during a conversation

By submitting an online form

By filling out a paper form                                                                                                     

                           
6. Opt-Out Methods:
Customers can opt out at any time by replying "STOP" to any SMS message. Alternatively, they
can contact you directly to be removed from the messaging list.                                                     
                                                   
7. Help:
If customers are experiencing issues, they can reply with "HELP," or you can provide them with
direct assistance via a contact link or phone number.                                                                       
                
8. Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms & Conditions] pages.

Message frequency may vary.

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By adhering to these guidelines, you will simplify the TCR registration process and ensure your SMS
campaigns are compliant with the necessary regulations. This will also enhance the trust your customers
place in your business communications.